Training, Soft Skills and Productivity: Evidence from a Field Experiment

Produced by: 
Institute for the Study of Labor (IZA)
Available from: 
June 2019
Paper author(s): 
María F. Prada
Graciana Rucci
Sergio Urzúa
Microeconomics - Competition - Productivity

This paper examines a training intervention aimed at boosting leadership and communication skills among employees of a large Latin American retailer. The identification exploits an experimental design in the context of a difference-in-difference strategy. Using longitudinal information obtained from the firm and two skills surveys, we document large positive effects of the training on store- and individual- level productivity. The intervention was more effective in boosting leadership than communication skills. Spillovers from trained managers to untrained sales representatives also contribute to the main effects. Our findings confirm the possibility of increasing productivity through training targeting critical soft-skills.


Research section: 
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